Last update: 09/06/2025
Hotel Lou Juan, located in Juan-les-Pins, attaches particular importance to the protection of your personal data. This privacy policy aims to provide you with transparent information on how we collect, use and protect your data via our website. https://hotel-lou-juan.com.
1. Who are we?
The website https://hotel-lou-juan.com is owned by Hotel Lou Juan.
If you have any questions concerning the management of your data, please contact us at the following address: [to be completed: contact email].
2. Personal data collected
We collect only the data strictly necessary for our purposes:
-
Identity last name, first name
-
Contact e-mail address, telephone number
-
Reservation : dates, number of people, preferences
-
Navigation data IP address, pages visited, cookies
-
Comments content of comments, IP address, user agent
-
Media uploaded images containing EXIF metadata
-
Connection cookies, logins, screen preferences
-
Embedded content videos, images or articles integrated from other sites
-
Reset password associated IP address
3. Purpose of processing
Your data is processed for the following purposes:
-
Manage your reservations and your stay
-
Response to your requests via contact forms
-
Sending you information about your stay or special offers (with your consent)
-
Improving site navigation and audience analysis
-
Comment management and abuse prevention
4. Legal basis for processing
Treatments are based on :
-
Execution of a contract (reservation)
-
Consent (contact form, cookies, newsletter)
-
Legitimate interest (site security, continuous improvement)
5. Data retention period
-
Booking data: for the duration of the contract, then archived for legal purposes
-
Marketing data: up to 3 years after last contact (if consent)
-
Audience measurement cookies: 13 months maximum
-
Comments: retained indefinitely, including metadata
-
User accounts (if any): as long as the account is active
-
Connection cookies: 2 days to 2 weeks depending on your preferences
6. Recipients of data
Your data may be transmitted to :
-
Hotel Lou Juan authorized personnel
-
Technical subcontractors (host, booking engine)
-
Administrative or judicial authorities, upon legal request
No data is transferred outside the European Union.
7. Data security
We implement all appropriate technical and organizational measures to guarantee the confidentiality, integrity and security of your data.
8. Your rights
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
-
Access to your data
-
Rectification of your data
-
Deletion ("right to be forgotten")
-
Data portability
-
Opposition to processing
-
Treatment limitation
To exercise these rights, please contact us at [contact email].
In the event of disagreement, you can lodge a complaint with the CNIL (www.cnil.fr).
9. Cookies
Our site uses cookies to improve your browsing experience and measure our audience.
-
Session cookies (necessary for proper operation)
-
Preference cookies (e.g. to remember you when you make a comment)
-
Analysis cookies (Google Analytics, consent required)
You can change your preferences at any time in your browser or via our cookie banner.
10. Comments
When you leave a comment, we collect form data, your IP address and your browser's user agent to combat spam.
An anonymized version of your email may be sent to Gravatar to display your profile picture. Gravatar Privacy Policy : https://automattic.com/privacy/
11. Media
If you upload images to the site, avoid including EXIF location data. Visitors can download and extract this data.
12. Embedded content from other sites
Some articles may include content from other sites (videos, images, articles, etc.). These sites may collect data, use cookies or track your navigation if you are connected to their service.
13. Use and transmission of your data
If you request a password reset, your IP address will be included in the e-mail.
14. Where your data is sent
Comments can be checked for unwanted content via an automatic comment detection service.
